Costco Tire Service Center

K MC 2 months ago

Every time you call to make an appointment, the phone rings for at least 10 to 20 minutes before you get someone. The manager there is very rude. Also, if they break something, they aren't going to fix it. They tell you to go elsewhere and they will reimburse you for it up to a limited amount and they will not reimburse you for any time it took you to go somewhere else to get it fixed. Not to mention, finding out a week after purchasing the them, the tires I bought there were less expensive at discount tire. They really don't have better deals here. I would never buy tires here again.

Tyler Young 3 months ago

Was in a jam discovering a nail in my tire the night before I was supposed to go on a road trip. Took it to Goodyear and they said it was not repairable and I would have to buy a new tire set and the next appointment wasn't until late the next day, which would have really messed up our trip. Called Mike at the Costco Tire Center on Quincy Ave at 730 at night and he said if I could get there in the next fifteen minutes he would have time to take a look and repair it if possible. Got there in fifteen minutes and he said it actually was repairable and had it repaired within the next thirty minutes, saving our road trip. I got a quote on new tires which I needed anyway and it was a much better deal than my other quote. Mike has earned me as a customer for my tire needs moving forward. Thank you Mike!

Anthony Viola 4 months ago

Just sat here for an hour and a half for nothing. They said my rear nuts were threaded which i knew was BS. They showed me them trying to remove my lugs nuts with a battery operated drill. Is there not a single pneumatic tool in this shop. They even used a breaker bar which I said wouldn't work. I assured them that I was going to head home and use my four way to break every single rear bolt loose. Little to my surprise, I cracked EVERY single one of them with almost no effort. I definitely regret buying my tires from costco. Some of the least knowledgeable tire people I have ever dealt with. *I added a star to the 1 I was originally going to give it, because the staff is nice. They just don't have the proper tools or training to be doing this, so this rating in no way is towards the staff. But corporate and the regional manager have some work to do. I say this with confidence.Because I got the tires put on at a different location, and it was very similar experience. Not to mention, I left work early to get this done today and proceeded to wait longer than I should have just for the job not to be performed 🤯

David & Ariana Anderson Edited 5 months ago

I love Costco, but the tire department doesn't live up to Costco standards in any way! I have rotated tires every 5K, not always at Costco because appointments are impossible to get quite frequently, 3-4 week wait. I even have documentation of rotations elsewhere. Not once, have techs put a comment about tire wear. Jeremy would not honor warranty because of mechanical error. He also stated tires had too much air. Costco over inflated my tires and then blamed me for uneven wear. Took the vehicle to another tire shop and they agree we me that tires should be covered under warranty because they are 30K short of the expected tread warranty, they have even tread wear, and I have documentation of all tire rotations. Costco manager called and was willing to do a one time cost adjustment on two tires and tried to earn my business back. Definitely, I would not buy or recommend tire services at this location!

Will Currat a year ago

Don't even bother with making an appointment. 1 o'clock appointment made sure to be here at 12:45. Wait in line till 1:15 to get car checked in. Tried to imply that sice I had an appointment, I should have some kind of priority. Went in to Costco to pass the time. Well clearly 2 laps and all the free samples didn't take long enough. Here I wait now 3:15pm. This was just a tier rotation, of tiers that wear purchased here. Yeah they do tell everyone it will be 1 to 1half hour. 2and half later..... with and appointment! Ugh Sad. Not worth the savings, back to Discount from now on, and they will price match and have the staffing to get the job done.